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Inklusive FAQ

Ordering

Is your site secure?

Yes, any personal information given to Inklusive will be protected. Any Personally Identifiable Information will not be disclosed to any third parties. The Inklusive server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process.

In order to protect customers to the fullest extent, Inklusive does not store your credit card information at any time.

Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

Can I place an order online and pick it up at your warehouse?

Sorry, our warehouses are not set up for customer pick up.

Can I place a phone order?

Yes please call us on 01909 472910

I placed my order but did not receive a confirmation email. Did the order go through?

This happens occasionally when spam filters block emails from unrecognized email addresses. To avoid this you can add sales@inklusive.co.uk to your address book. Please contact our Customer Support Team if you still need a copy of your Order Confirmation.

How do I cancel my order?

We send our orders to our shippers very quickly in order to get the fastest delivery for you, and therefore have a very small window of time to cancel. Please contact our Customer Support Team as soon as possible, and they will do their best to cancel it for you depending on the status of your order. If your order has been shipped, we will not be able to cancel, however we will do our best to assist you.

How do I change details of my order?

We send our orders to our shippers very quickly in order to get the fastest delivery for you, and therefore have a very small window of time to change details. Please contact our Customer Support Team as soon as possible, and they will do their best to change it for you depending on the status of your order. If your order has been shipped, we will not be able to change it, however we will do our best to assist you.

Deliveries/Shipping

Can my shipping address be different from my billing address?

Yes, the addresses can be different within the same country.

Only part of my order has arrived, when can I expect the remainder?

As we have several warehouses around the world it happens occasionally that parts of one order are shipped from different warehouses, depending on our stock levels. Please allow a reasonable amount of time for the remainder of your order to reach you. If you still have questions, please contact our customer support.

Payments

We are always updating our payment methods to best serve our customers. Currently, we accept Visa credit and debit cards (including Visa Electron), Mastercard, and PayPal. If there is a payment method in your country that you would like to use that we do not list, please suggest it to us at feedback@instoresolutions.com and we will look into it.

Is it safe to use my credit card on your site?

Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of security measures to keep your personal data and credit card information safe.

When will my card be charged?

Your card will be charged immediately once your transaction has been approved.

Returns/Refunds

How do I return an item?

We accept returns of new, unopened items from In Store Shop within 14 days of delivery for a full refund.

You can pack and send your return to us in just a few simple steps.
  • Please contact support@inklusive.co.uk to inform us that you would like to return your goods.
  • We will then issue you an RMA (Returned Merchandise Authorization) number and an address to return your order.
  • Please label the package with the address we have provided. Please clearly write the RMA number on the package
  • Take the package to the local post office

Do I have to pay for postage if I want to return an item?

We will pay the return shipping costs if the return is a result of our error. If you change your mind about your purchase, you will have to pay for shipping yourself.

How long does it take to process my returns?

As soon as your product reaches our Returns center, it will get processed immediately and you will receive your refund within 5 working days.

Where and when can I expect my refund?

Your refund will always be made to the original purchase method. So if you paid with a credit card, it will be refunded to that card. If you paid with PayPal, it will be refunded there. Most credit card companies will refund you within 5 working days, however this can vary from card to card. PayPal will email you immediately when a refund has been made to your account.

Can a different account be credited with a refund?

No,we can only refund to the original purchase method.

General

Is there an Inklusive Shop I can visit?

We are an online store only.